Patient Access & Relations Specialist

County of Los Angeles; California (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Public-sector benefits

Robust retirement plans

Flexible scheduling

Job summary

LA Health Services is hiring a Patient Resources Worker to perform complex patient access and relations tasks, liaising with care plans, providers, and payers to resolve eligibility and billing issues. The role involves coordinating services and ensuring timely access for patients.

Qualified candidates may qualify under two experience options with demonstrated ability to manage screening, enrollment, and scheduling tasks within a public health system. A California driver license is required.

Qualifications

• To qualify under Option I, you must have held or hold the title of Patient Resources Worker in the services of the County of Los Angeles for at least two years.
• For Option II, you may still qualify even if your job title isn’t exactly the same as the ones listed. What matters is that your experience is at a similar level — meaning your job involves similar responsibilities, requires comparable skills and knowledge, and takes place within a similar organizational structure.

Responsibilities

• Performs complex and specialized patient access and patient relations functions and leads lower-level patient resources workers.
• Assesses and resolves complex patient issues related to primary care linkage, eligibility, billing for services, and managed care plan assignment.
• Research errors and patient issues and takes proper action to satisfy those needs by responding to member questions.
• Assists health care plan members in their interaction with medical care providers, administrative personnel, and third-party payers.
• Serves as liaison between patients, medical personnel, managed care plans, independent practice associations, insurance companies, case managers, utilization review personnel, and Medi-Cal eligibility workers.
• Listens, identifies, and recommends health options and services to help meet patients’ needs. Obtains demographic, financial and insurance information.

Job description

LA Health Services is hiring a Patient Resources Worker to perform complex patient access and relations tasks, liaising with care plans, providers, and payers to resolve eligibility and billing issues. The role involves coordinating services and ensuring timely access for patients.

Qualified candidates may qualify under two experience options with demonstrated ability to manage screening, enrollment, and scheduling tasks within a public health system. A California driver license is required.