Patient Access & Relations Specialist

County of Los Angeles; Los Angeles (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

County of Los Angeles seeks a Patient Resources Worker to support LA Health Services' patient access and billing processes. You will resolve complex eligibility issues, assist members with coverage options, and coordinate with providers, insurers, and case managers.

Requirements include two years as a Patient Resources Worker in LA County or three years in a similar healthcare setting, plus a valid California driver's license. Education options and government guidelines apply.

Qualifications

• Two (2) years of experience as a Patient Resources Worker in LA County.
• Three (3) years of experience in a healthcare setting at the level of Patient Resources Worker with similar responsibilities.

Responsibilities

• Assesses and resolves complex patient issues related to primary care linkage, eligibility, billing for services, and managed care plan assignment.
• Assists health care plan members in interacting with medical providers, administrative personnel, and third-party payers.
• Serves as liaison between patients, medical personnel, managed care plans, insurers, and care teams.
• Enrolls, dis-enrolls, or transfers members.
• Schedules patient visits and coordinates provider templates to ensure timely access.

Skills

Patient Access

Public interviewing

Communication

Education

Thirty semester units or forty-five quarter units

Job description

County of Los Angeles seeks a Patient Resources Worker to support LA Health Services' patient access and billing processes. You will resolve complex eligibility issues, assist members with coverage options, and coordinate with providers, insurers, and case managers.

Requirements include two years as a Patient Resources Worker in LA County or three years in a similar healthcare setting, plus a valid California driver's license. Education options and government guidelines apply.