Patient Access & Relations Specialist

County-of-Los-Angeles; California (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

LA Health Services in Los Angeles County is seeking a Patient Relations Representative to manage complex patient access and inquiries, coordinating with providers, plans, and payers to ensure timely care. You will supervise lower-level resources, verify eligibility, assist with billing questions, and guide patients through programs like financial assistance and enrollment.

This role emphasizes strong communication, knowledge of Medicare/Medicaid rules, and the ability to navigate multiple

Qualifications

• Option I: Two years of experience as a Patient Resources Worker.
• Option II: Three years of experience in healthcare at the level of Patient Resources Worker.
• Valid California Class C Driver License required.
• Desirable qualifications beyond the basic options.

Responsibilities

• Performs complex patient access and patient relations functions and leads lower-level patient resources workers.
• Resolves complex patient issues related to eligibility, billing, and care plan assignments; researches errors to satisfy needs.

Job description

LA Health Services in Los Angeles County is seeking a Patient Relations Representative to manage complex patient access and inquiries, coordinating with providers, plans, and payers to ensure timely care. You will supervise lower-level resources, verify eligibility, assist with billing questions, and guide patients through programs like financial assistance and enrollment.

This role emphasizes strong communication, knowledge of Medicare/Medicaid rules, and the ability to navigate multiple