Patient Access & Registration Specialist (Per Diem)

Rochester General Hospital; United States; Sur place; USD 27 000 - 39 000; Plein temps

Résumé du poste

The Patient Registration Clerk position at Rochester Regional Health located at 50 Leroy Street, Potsdam, NY 13676 provides essential front-line registration, insurance verification, and switchboard services. Per diem hours with evenings/midnights (every other weekend) support patient access and financial solvency while maintaining patient relations and confidentiality.

Responsibilities include interviewing patients, verifying insurance, handling patient payments, and supporting department

Qualifications

• High School Diploma or GED.
• Associate's degree or higher in healthcare administration, business administration, or related field.
• 1-3 years of customer service, administrative, and/or data entry experience.
• 1-2 years of previous experience in hospital related field.
• Experience with database software applications.
• Medical Terminology.
• EHR Programs (e.g. Epic).
• ICD-10, CPT, HCPCS codes and coding processes.
• Hospital billing processes and reimbursement.

Responsabilités

• Interview patients and families to collect demographic, financial, and medical information; perform bedside, inpatient, emergency, and telephone registration.
• Verify insurance coverage, eligibility, and benefits; complete required Medicare and payer documentation; collect patient-pay balances.
• Serve as hospital switchboard operator by answering/routing calls, paging providers, monitoring alarms, and guiding visitors.
• Deliver excellent customer service by welcoming patients, managing waiting areas, maintaining confidentiality, and addressing concerns.
• Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff.

Connaissances

Customer service

Data entry

Administrative support

Medical terminology

Coding knowledge

Formation

High School Diploma or GED

Associate's degree or higher in healthcare administration, business administration, or related field

Outils

Epic EHR

ICD-10 / CPT / HCPCS coding

Description du poste

The Patient Registration Clerk position at Rochester Regional Health located at 50 Leroy Street, Potsdam, NY 13676 provides essential front-line registration, insurance verification, and switchboard services. Per diem hours with evenings/midnights (every other weekend) support patient access and financial solvency while maintaining patient relations and confidentiality.

Responsibilities include interviewing patients, verifying insurance, handling patient payments, and supporting department