Patient Access (Registration) Specialist - Part Time

UVM Health; Burlington (VT); On-site; USD 42,000 - 54,000; Full time

Job summary

UVM Medical Center is seeking a Patient Access Specialist for 100% onsite work at our Main Campus in Burlington, VT. You will coordinate scheduling, registration, insurance eligibility and financial screening to provide an exceptional patient experience and support the organization’s revenue cycle.

The role requires at least one year of customer service or health-care related experience, an associates degree or vocational training, and the ability to handle high-pressure, compassionate

Qualifications

• Associates degree or vocational training in a relevant area.
• Minimum of one year of experience in customer service, medical billing, coding, insurance or authorization.
• Ability to diffuse angry customers and handle pressure with excellent verbal communication skills.

Responsibilities

• Coordinate scheduling, registration, insurance and payer eligibility management and financial screening activities.
• Support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process.
• Navigate complex regulatory requirements and operate across multiple information systems to support the access experience.
• Manage patient financial engagement and contribute to the revenue cycle for UVM Medical Center.

Skills

Customer service

Verbal communication

Education

Associates degree or vocational training

Job description

This is 100% onsite work located at our Main Campus in Burlington, VT. This position is scheduled to work Monday, Tuesday, Wednesday, Friday and Sunday: 7:00AM-11:00AM.

The Patient Access Specialist is a fundamental part of the patient experience and is a key contributor to the financial health of the organization. The Specialist coordinates scheduling, registration, insurance and payer eligibility management and financial screening activities to provide an exceptional customer service experience for patients, families and visitors. The incumbent navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process. The Specialist shall function independently, resolve patient and operational issues and effectively manage patient financial engagement while facilitating all aspects of the access experience to ensure the UVM Medical Center revenue cycle remains whole.

EDUCATION

Associates degree or vocational training in a relevant area; a combination of education and experience may be substituted.

EXPERIENCE

Requires a minimum of one year of experience in customer service, medical billing, coding, insurance or authorization, management, scheduling or work in a health care environment. Prior experience with medical billing preferred. Requires ability to diffuse angry customers and handle pressure with excellent verbal communication skills. Demonstrated experience dealing effectively and compassionately with sensitive situations.