Patient Access & Registration Specialist

Sentara Health; Virginia Beach (VA); Presencial; USD 28.000 - 42.000; Tempo integral

Resumo da vaga

Sentara Health in Virgin ia Beach is seeking a Patient Access Representative to manage patient registration, verify demographics and insurance, and collect payments. The role ensures proper service routing, privacy compliance, and accurate data entry in the EHR system.

The ideal candidate has strong customer service or data entry experience, solid keyboarding skills, and familiarity with medical terminology. Travel across Sentara Independence facilities may be required.

Qualificações

• 2 years of customer service or data entry experience required.
• Proficiency in computer keyboarding required.
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology preferred.
• Proper grammar, spelling and punctuation.

Responsabilidades

• Register patients by verifying identity and selecting the correct patient record.
• Review schedules and physician orders to register for the appropriate service.
• Scan and verify insurance cards, IDs, Living Wills, and POAs.
• Enter and verify patient demographic and insurance information in the EHR.
• Explain and complete regulatory and compliance documents; ensure privacy standards.
• Explain and collect co-payments, deposits, and outstandings; perform transactions securely.
• Greet patients and families, answer questions, guide to service areas.
• May perform scheduling, pre-admission, discharge duties; provide updates to families in waiting rooms.

Conhecimentos

Customer service

Data entry

Keyboarding

Interpersonal skills

Formação

High School Diploma or Equivalent

Associate's or Bachelor's (in lieu of two years experience)

Descrição da vaga

Sentara Health in Virgin ia Beach is seeking a Patient Access Representative to manage patient registration, verify demographics and insurance, and collect payments. The role ensures proper service routing, privacy compliance, and accurate data entry in the EHR system.

The ideal candidate has strong customer service or data entry experience, solid keyboarding skills, and familiarity with medical terminology. Travel across Sentara Independence facilities may be required.