Patient Access Rep

Sentara Health; Virginia Beach (VA); Presencial; USD 28.000 - 42.000; Tempo integral

Resumo da vaga

Sentara Health in Virgin ia Beach is seeking a Patient Access Representative to manage patient registration, verify demographics and insurance, and collect payments. The role ensures proper service routing, privacy compliance, and accurate data entry in the EHR system.

The ideal candidate has strong customer service or data entry experience, solid keyboarding skills, and familiarity with medical terminology. Travel across Sentara Independence facilities may be required.

Qualificações

• 2 years of customer service or data entry experience required.
• Proficiency in computer keyboarding required.
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology preferred.
• Proper grammar, spelling and punctuation.

Responsabilidades

• Register patients by verifying identity and selecting the correct patient record.
• Review schedules and physician orders to register for the appropriate service.
• Scan and verify insurance cards, IDs, Living Wills, and POAs.
• Enter and verify patient demographic and insurance information in the EHR.
• Explain and complete regulatory and compliance documents; ensure privacy standards.
• Explain and collect co-payments, deposits, and outstandings; perform transactions securely.
• Greet patients and families, answer questions, guide to service areas.
• May perform scheduling, pre-admission, discharge duties; provide updates to families in waiting rooms.

Conhecimentos

Customer service

Data entry

Keyboarding

Interpersonal skills

Formação

High School Diploma or Equivalent

Associate's or Bachelor's (in lieu of two years experience)

Descrição da vaga

The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Education

• High School Diploma or Equivalent (Required)
• Associate's or Bachelor's degree can be considered in lieu of two years of experience

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)
• Interpersonal skills
• Proper grammar, spelling and punctuation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.