Patient Access & Registration Specialist

Sentara Health; Virginia Beach (VA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Adoption & Fertility Support

PTO & Sick Leave

Parental Leave

Emergency Backup Care

Disability & Life Insurance

401k with Employer Match

Tuition Assistance

Student Debt Pay Down

Pet Insurance

Legal Resources Plan

Bonus Eligibility

Job summary

Sentara Independence in Virginia Beach is hiring a Patient Access Representative to handle patient registration, verify identities, and ensure the correct service is scheduled. The role includes scanning essential documents, updating the electronic health record, and collecting co-pays and balances with secure transactions.

The position may involve scheduling, pre-admission, and discharge duties, plus providing information updates to families in waiting rooms.

Qualifications

• Two years of customer service or data entry experience required.
• Proficient keyboarding skills expected.
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology preferred.

Responsibilities

• Register patients and verify identity and correct records.
• Review schedules and physician orders to register for services.
• Scan insurance cards, IDs, Living Wills, and POAs; enter demographics in EHR.
• Explain and collect co-payments, deposits and balances; process transactions securely.
• Greet patients and families, answer questions, and direct to service areas.
• May perform scheduling, pre-admission and discharge tasks; provide updates to families.

Skills

Customer Service

Data Entry

Typing/Keyboarding

Education

High School Diploma or Equivalent

Associate or Bachelor’s degree in lieu of two years experience

Job description

Sentara Independence in Virginia Beach is hiring a Patient Access Representative to handle patient registration, verify identities, and ensure the correct service is scheduled. The role includes scanning essential documents, updating the electronic health record, and collecting co-pays and balances with secure transactions.

The position may involve scheduling, pre-admission, and discharge duties, plus providing information updates to families in waiting rooms.