Patient Access & Registration Specialist

Sentara Health; South Carolina; On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403b with employer match

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Student Debt Pay Down

Tuition Assistance

Life Insurance

Job summary

Sentara Williamsburg Regional Medical Center in Williamsburg, VA is hiring a Patient Access Representative to manage the patient registration process, verify identity, and select the correct chart. The role handles scheduling, pre-admission, enrollment, and collection of co-pays, with thorough privacy compliance and accurate data entry into the EHR.

Comprehensive training and opportunities for advancement are provided.

Qualifications

• High School Diploma or Equivalent is required.
• Associate’s or Bachelor’s degree can substitute for two years of experience.
• 2 years of customer service or data entry experience is required.
• Proficiency with computer keyboards is required.
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology is preferred.
• Strong interpersonal skills and clear grammar, spelling, and punctuation.

Responsibilities

• Register patients by verifying identity and selecting the correct record.
• Review schedules and physician orders to register patients for the right service.
• Scan documents (insurance cards, ID, Living Wills, POAs) and enter demographic/insurance data into the EHR.
• Explain and complete regulatory documents, maintaining privacy and compliance standards.
• Explain and collect co-payments, deposits, and outstanding balances; process transactions securely.
• Greet patients and families; answer questions and guide arrivals to the right service area.
• May perform scheduling, pre-admission, discharge duties and update families in waiting rooms.

Skills

Customer Service

Data Entry

Keyboarding

Interpersonal Skills

Grammar & Punctuation

Education

High School Diploma or Equivalent

Associate’s or Bachelor’s degree in lieu of experience

Job description

Sentara Williamsburg Regional Medical Center in Williamsburg, VA is hiring a Patient Access Representative to manage the patient registration process, verify identity, and select the correct chart. The role handles scheduling, pre-admission, enrollment, and collection of co-pays, with thorough privacy compliance and accurate data entry into the EHR.

Comprehensive training and opportunities for advancement are provided.