Patient Access & Registration Specialist

Mercy Medical Center Redding; United States; On-site; USD 21,000 - 34,000; Full time

Job summary

Mercy Medical Center Redding seeks a Patient Registration Representative to guide patients through the care journey, collect accurate demographic data, verify insurance, and obtain required signatures. You will ensure timely ADT entries, manage financial liabilities, and maintain CMS-compliant documentation.

You should have hospital registration experience, strong customer service, basic math, and computer skills to handle charity care and regulatory standards.

Qualifications

• High School Diploma or GED required.
• Minimum one year of experience in a hospital patient registration or related revenue cycle role.
• Experience in requesting and processing financial payments.
• Strong customer service skills and regulatory knowledge.

Responsibilities

• Enter demographic information and insurance data into the ADT system accurately at registration.
• Verify patient information, obtain signatures, and ensure documents are scanned.
• Review accounts for accuracy and collect required patient/guarantor signatures.
• Meet CMS requirements for MSP, MSP notices, Observation Notice, and related documentation.
• Enter data with emphasis on demographics and financial information for proper reimbursement.
• Follow EMTALA-compliant registration steps for ED and Labor/Delivery areas.
• Identify patients to prevent duplicate medical record numbers.

Skills

Patient registration

Customer service

Medical terminology

Insurance verification

CMS billing requirements

Attention to detail

Regulatory compliance

EMTALA compliance

Data entry accuracy

Education

High School Diploma/GED

Tools

ADT system

Job description

Mercy Medical Center Redding seeks a Patient Registration Representative to guide patients through the care journey, collect accurate demographic data, verify insurance, and obtain required signatures. You will ensure timely ADT entries, manage financial liabilities, and maintain CMS-compliant documentation.

You should have hospital registration experience, strong customer service, basic math, and computer skills to handle charity care and regulatory standards.