Patient Access & Registration Specialist

WVU Medicine; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

THOM Thomas Hospitals in Charleston, West Virginia, is seeking an Administrative Clerk to manage patient registration and financial obligations. You will collect demographic, billing and insurance information, enter data into registration and billing systems, and assist with pre-certifications as needed.

The role requires a high school diploma, attention to detail, strong communication, and the ability to handle multiple tasks in a high-volume environment. Exempt/non-exempt status applies.

Qualifications

• High school graduate or equivalent.
• State criminal background check and Federal background check as required for regulated areas.
• Ability to accurately utilize applicable computer software and equipment.
• Excellent written and verbal communication skills.
• Requires considerable attention to detail and the ability to manage multiple tasks simultaneously.
• Basic knowledge of medical terminology.
• Knowledge of medical insurance requirements for payment.

Responsibilities

• Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification.
• May complete managed care responsibilities in regard to obtaining pre-certification and authorizations.
• Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures. Obtains electronic signature for consent to treat and patient financial obligations.
• Collects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.
• Prepares armband for patient identification.
• Balances daily receipts and cash drawer for patient payments as needed. Follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers).
• May initiate various screenings and obtains all pertinent information for coverage and completes appropriate paperwork.
• Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
• Schedules, reschedules, or cancels patients in accordance with hospital workflows.
• Checks for order completeness and validate order against scheduled service.

Skills

Communication skills

Attention to detail

Multitasking

Medical terminology

Education

High school graduate or equivalent

Job description

THOM Thomas Hospitals in Charleston, West Virginia, is seeking an Administrative Clerk to manage patient registration and financial obligations. You will collect demographic, billing and insurance information, enter data into registration and billing systems, and assist with pre-certifications as needed.

The role requires a high school diploma, attention to detail, strong communication, and the ability to handle multiple tasks in a high-volume environment. Exempt/non-exempt status applies.