Patient Access & Registration Specialist

WVU Medicine Thomas Hospitals; South Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

THOM Thomas Hospitals is seeking an administrative professional to handle patient registration and financial obligations in a high-volume hospital setting. The role involves collecting demographic and insurance data, processing payments, and ensuring accurate records.

The position requires a high school diploma and compliance with background checks, with duties spanning consent forms, pre-certifications, and daily cash handling.

Qualifications

• High school graduate or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Responsibilities

• Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification.
• May complete managed care responsibilities in regard to obtaining pre-certification and authorizations.
• Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures. Obtains electronic signature for consent to treat and patient financial obligations.
• Collects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.
• Prepares armband for patient identification.
• Balances daily receipts and cash drawer for patient payments as needed. Follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers).
• May initiate various screenings and obtains all pertinent information for coverage and completes appropriate paperwork.
• Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
• Schedules, reschedules, or cancels patients in accordance with hospital workflows.
• Checks for order completeness and validate order against scheduled service.

Skills

Computer skills

Attention to detail

Multitasking

Communication skills

Medical terminology

Education

High school diploma or GED

Job description

THOM Thomas Hospitals is seeking an administrative professional to handle patient registration and financial obligations in a high-volume hospital setting. The role involves collecting demographic and insurance data, processing payments, and ensuring accurate records.

The position requires a high school diploma and compliance with background checks, with duties spanning consent forms, pre-certifications, and daily cash handling.