Patient Access & Registration Specialist

Rochester Regional Health; Town of Massena (NY); In loco; USD 26.000 - 39.000; Tempo pieno

Descrizione del lavoro

Rochester Regional Health seeks a Patient Registration Clerk in Massena, NY. The role provides registration, insurance verification, and switchboard support within the Patient Access department, contributing to patient satisfaction and financial solvency.

Responsibilities include interviewing patients, verifying coverage, handling communications, and ensuring accurate data entry. Training is full-time for about 3 months, followed by a shift mix including evenings/night shifts.

Competenze

• High School Diploma or GED required.
• Associate’s degree or higher in healthcare administration, business administration, or related field preferred.
• 1-3 years of customer service, administrative, and/or data entry experience.
• 1-2 years of hospital-related experience preferred.
• Knowledge of Medical Terminology required.
• Experience with EHR programs (e.g., Epic) preferred.
• Familiarity with ICD-10, CPT, HCPCS coding and coding processes.
• Understanding of hospital billing processes and reimbursement.

Mansioni

• Interview patients and families to collect demographic, financial, and medical information; perform registration for various patient settings.
• Verify insurance coverage, eligibility, and benefits; assist with Medicare and payer documentation; collect patient balances; correct errors and ensure payer requirements.
• Operate switchboard, route calls, pager deployment, monitor alarms, and assist patients and visitors.
• Deliver excellent customer service, manage waiting areas, communicate wait times, maintain confidentiality, and report safety hazards.
• Participate in training and meetings; assist with onboarding new staff; contribute to quality goals.

Conoscenze

Customer service

Data entry

Insurance verification

Formazione

High School Diploma or GED

Associate’s degree or higher in healthcare administration or related field

Strumenti

Epic (EHR)

Descrizione del lavoro

Rochester Regional Health seeks a Patient Registration Clerk in Massena, NY. The role provides registration, insurance verification, and switchboard support within the Patient Access department, contributing to patient satisfaction and financial solvency.

Responsibilities include interviewing patients, verifying coverage, handling communications, and ensuring accurate data entry. Training is full-time for about 3 months, followed by a shift mix including evenings/night shifts.