Patient Access Clerk - Evening/Night Shifts

Rochester Regional Health; United States; In loco; USD 26.000 - 39.000; Tempo pieno

Descrizione del lavoro

Rochester Regional Health is seeking a Patient Registration Clerk for Massena Hospital, NY. The role delivers patient intake, insurance verification, switchboard, and cashiering support, ensuring accurate data capture and financial solvency.

The position involves 40 hours weekly with variable evening/midnight shifts; training is full-time for ~3 months, followed by night coverage. Prior hospital experience and Epic knowledge are preferred.

Competenze

• High School Diploma or GED.
• Associate’s degree or higher in healthcare administration, business administration, or related field.
• 1–3 years of customer service, administrative, and/or data entry experience.
• 1–2 years of hospital-related experience.
• Medical Terminology.
• EHR Programs (e.g. Epic).
• ICD-10, CPT, HCPCS codes and coding processes.
• Hospital billing processes and reimbursement.

Mansioni

• Interview patients/families to collect demographic, financial, and medical information; admit and register across settings.
• Verify insurance coverage, eligibility, and benefits; collect patient-pay balances; resolve registration errors.
• Operate hospital switchboard, route calls, and assist with paging and directions.
• Deliver excellent customer service while maintaining confidentiality and addressing concerns.
• Support training and onboarding of new staff and contribute to quality initiatives.

Conoscenze

Customer service

Data entry

Telephone etiquette

Formazione

High school diploma or GED

Assoc. degree or higher in healthcare admin / business

Strumenti

Epic

Descrizione del lavoro

Rochester Regional Health is seeking a Patient Registration Clerk for Massena Hospital, NY. The role delivers patient intake, insurance verification, switchboard, and cashiering support, ensuring accurate data capture and financial solvency.

The position involves 40 hours weekly with variable evening/midnight shifts; training is full-time for ~3 months, followed by night coverage. Prior hospital experience and Epic knowledge are preferred.