Patient Registration Clerk

Rochester Regional Health; United States; On-site; USD 26,000 - 39,000; Full time

Job summary

Rochester Regional Health is seeking a Patient Registration Clerk for Massena Hospital, NY. The role delivers patient intake, insurance verification, switchboard, and cashiering support, ensuring accurate data capture and financial solvency.

The position involves 40 hours weekly with variable evening/midnight shifts; training is full-time for ~3 months, followed by night coverage. Prior hospital experience and Epic knowledge are preferred.

Qualifications

• High School Diploma or GED.
• Associate’s degree or higher in healthcare administration, business administration, or related field.
• 1–3 years of customer service, administrative, and/or data entry experience.
• 1–2 years of hospital-related experience.
• Medical Terminology.
• EHR Programs (e.g. Epic).
• ICD-10, CPT, HCPCS codes and coding processes.
• Hospital billing processes and reimbursement.

Responsibilities

• Interview patients/families to collect demographic, financial, and medical information; admit and register across settings.
• Verify insurance coverage, eligibility, and benefits; collect patient-pay balances; resolve registration errors.
• Operate hospital switchboard, route calls, and assist with paging and directions.
• Deliver excellent customer service while maintaining confidentiality and addressing concerns.
• Support training and onboarding of new staff and contribute to quality initiatives.

Skills

Customer service

Data entry

Telephone etiquette

Education

High school diploma or GED

Assoc. degree or higher in healthcare admin / business

Tools

Epic

Job description

Job Title: Patient Registration Clerk Department: Patient Access Location: SLH - MH Main - 1 Hospital Drive, Massena, NY 13662 Hours Per Week: 40HRS Schedule: Variable Shifts, primarily evening/midnight shifts NOTE: Training with be full time (Approximately 3 months) and primarily day shift, then switch to primarily nights/overnights, variable days, weekend, and holiday coverage.

SUMMARY: The Patient Registration Clerk provides customer-service and registration/switchboard services within Massena Hospital, and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Services Manager, this position performs imperative duties including registration pre and full, insurance verification, switchboard and life support alarm coverage, data entry, and point-of-service collections, while maintaining patient relations, customer satisfaction, and Canton-Potsdam Hospital financial solvency.

RESPONSIBILITIES

• Patient Registration & Intake: Accurately interview patients and families to collect demographic, financial, and medical information; perform bedside, inpatient, emergency, and telephone registration while meeting established time standards and patient identification policies.
• Insurance & Revenue Cycle Support: Verify insurance coverage, eligibility, and benefits; complete required Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure correct insurance loading and compliance with payer requirements.
• Switchboard & Communications: Serve as hospital switchboard operator by professionally answering and routing calls, maintaining call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors.
• Customer Service & Safety: Deliver excellent customer service by welcoming patients, managing waiting areas, communicating wait times, maintaining confidentiality, addressing concerns, and identifying and reporting safety hazards or incidents.
• Professional Development & Team Support: Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals.

PREFERRED QUALIFICATIONS

• High School Diploma or GED
• Associate’s degree or higher in healthcare administration, business administration, or related field
• At least 1-3 years of customer service, administrative, and/or data entry experience
• 1-2 years of previous experience in hospital related field
• Medical Terminology
• EHR Programs (e.g. Epic)
• ICD-10, CPT, HCPCS codes and coding processes
• Hospital billing processes and reimbursement

UNION: CSEA (MH) Note: Not all per diem roles are union eligible

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE: $19.08 - $27.99 The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law. Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.