Patient Access Specialist – Registration & Billing

Rochester Regional Health; Village of Massena (NY); In loco; USD 26.000 - 39.000; Tempo pieno

Descrizione del lavoro

Rochester Regional Health seeks a Patient Registration Clerk to provide front-desk registration, intake and insurance verification at Massena Hospital. You will manage bedside and telephone registration, collect patient data, and support billing through accurate data entry.

The role includes switchboard duties, patient communication, and adherence to privacy standards. Training is full-time for about 3 months before rotating to evenings/nights.

Competenze

• High School Diploma or GED required.
• Associate degree or higher in healthcare administration, business administration, or related field preferred.
• Experience in customer service, administrative and/or data entry is a plus.
• Knowledge of medical terminology and hospital billing processes helpful.

Mansioni

• Interview patients and families to collect demographics, financial, and medical information.
• Verify insurance coverage, eligibility, and benefits; collect patient-pay balances.
• Answer calls and route messages as hospital switchboard operator.
• Maintain patient confidentiality and provide excellent customer service.
• Support onboarding and team training efforts.

Conoscenze

Medical Terminology

Epic EHR

ICD-10 CPT HCPCS

Hospital billing

Customer service

Formazione

High School Diploma or GED

Associate’s degree or higher in healthcare administration

Strumenti

Epic

Descrizione del lavoro

Rochester Regional Health seeks a Patient Registration Clerk to provide front-desk registration, intake and insurance verification at Massena Hospital. You will manage bedside and telephone registration, collect patient data, and support billing through accurate data entry.

The role includes switchboard duties, patient communication, and adherence to privacy standards. Training is full-time for about 3 months before rotating to evenings/nights.