Patient Access & Registration Specialist

Banner Health; Sterling (CO); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

403(b)

Tuition aid

Pet Insurance

Medical and Financial wellness plans

ID theft protection

Life insurance

Legal coverage

Job summary

Banner Health is seeking a Patient Access Services Representative in Sterling, Colorado, to be the first point of contact for patients entering care. You will verify insurance, collect liabilities, and assist with financial counseling while ensuring accurate registrations and compliant documentation.

The role supports patient flow across multiple settings and uses multi-system technology. Training is provided; prior patient access or front-office healthcare experience is preferred.

Qualifications

• High school diploma/GED is required.
• Customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.

Responsibilities

• Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
• Proficiency with multiple services including inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.
• Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
• Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health.
• Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials.
• Obtains federal/state compliance information, consents and documentation required by the patient’s insurance plan(s).
• Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.
• Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.
• Works independently under regular supervision and follows structured work routines.

Skills

Customer service

Communication skills

Multitasking

Typing ability

Education

High school diploma/GED

Tools

EHR systems

Job description

Banner Health is seeking a Patient Access Services Representative in Sterling, Colorado, to be the first point of contact for patients entering care. You will verify insurance, collect liabilities, and assist with financial counseling while ensuring accurate registrations and compliant documentation.

The role supports patient flow across multiple settings and uses multi-system technology. Training is provided; prior patient access or front-office healthcare experience is preferred.