Patient Access Specialist - ER Registration & Support

Banner Health; Glendale (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Banner Health is seeking a Patient Access Services Representative in Glendale, AZ to serve as the first point of contact for patients. You will verify insurance, collect financial liability, and register patients with accuracy and compassion.

Role involves handling multiple systems, supporting patient flow, and addressing inquiries with a patient-centric focus. Training will be provided, with an emphasis on compliance and quality care.

Qualifications

• High school diploma or GED required.
• Experience in patient financial services or front-office healthcare is preferred.
• Strong interpersonal, oral, and written communication skills.

Responsibilities

• Greet patients and verify demographics and insurance information.
• Register patients accurately in the system and ensure documentation is complete.
• Explain financial responsibilities and assist with financial counseling when needed.
• Verify benefits and obtain authorizations per payer guidelines.
• Coordinate with clinical teams to optimize patient flow and care experience.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Insurance verification

Education

High school diploma/GED

Associate’s degree (preferred)

Tools

EHR systems

CMS systems

Microsoft Office

Job description

Banner Health is seeking a Patient Access Services Representative in Glendale, AZ to serve as the first point of contact for patients. You will verify insurance, collect financial liability, and register patients with accuracy and compassion.

Role involves handling multiple systems, supporting patient flow, and addressing inquiries with a patient-centric focus. Training will be provided, with an emphasis on compliance and quality care.