Patient Financial Services Representative

bannerhealth; Sterling (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Financial security benefits

Job summary

Banner Health in Sterling, Colorado is seeking a Patient Financial Services Rep to coordinate patient flow, verify insurance coverage, collect patient liability, and provide financial guidance to patients. This full-time role operates Monday–Friday with some Saturday shifts, supporting Banner Medical Group’s community clinics.

The position emphasizes accurate data entry, courteous patient interactions, and adherence to policies and regulatory guidelines while enhancing the patient experience and

Qualifications

• Customer service experience in a medical or call center setting.
• Strong data entry accuracy and attention to detail.
• Ability to verify insurance benefits and navigate payer requirements.
• Excellent communication with patients and care teams.

Responsibilities

• Answers phones and schedules patients.
• Verifies insurance coverage and eligibility for services.
• Collects patient liability and explains financial policies.
• Posts payments and balances daily cash drawer.
• Guides patients on financial resources and payment options.
• Coordinates patient flow and registration at check-in/out.
• Collaborates with care teams to ensure smooth workflow.
• Follows established processes, policies, and compliance guidelines.

Skills

Customer service

Phone etiquette

Data entry

Insurance verification

Job description

Primary City/State: Sterling, Colorado

Department Name: Sterling PCP RHC

Work Shift: Day

Job Category: Revenue Cycle

We are committed to diversity, equity and inclusion.

The largest city in the northeastern part of the state, Sterling is a farm and ranch community with deep roots on the Colorado prairie. Sterling's laid-back lifestyle makes it easy to explore a variety of outdoor and cultural activities, from boating, fishing, skiing and swimming in North Sterling State Park, to hiking, biking, golf, hunting-and-shooting sports or admiring unique public art.

As a Patient Financial Services Rep, some of your job responsibilities will be answering phones, scheduling patients, updating demographics, verifying, and getting eligibility and benefits for various insurances, taking messages, checking patients in and out, and many other duties to insure smooth workflow for the patients and providers. This full-time position is Monday - Friday with occasional Saturday morning shifts. 7AM-7PM.

Your pay and benefits are important components of your journey at Banner Health.

• This opportunity includes the option to participate in a variety of health, financial, and security benefits.

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

• Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
• Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
• Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
• Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
• Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
• Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
• Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
• Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
• Works independently under regular supervision and follows str