Patient Access & Registration Specialist

Huntsville Hospital Health System; Scottsboro, Northern (AL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Highlands Medical Center, part of the Huntsville Hospital Health System, seeks a patient access professional to greet patients, gather demographics and financial information, and resolve service issues. The role emphasizes accurate registration, fee collection, and daily operational support in a fast-paced hospital setting.

Responsibilities include training new staff, process improvement initiatives, and maintaining flexible scheduling to cover evenings, weekends, and holidays as needed.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment with a positive attitude.
• Good time management and organizational skills; multitasking ability.
• Experience in customer service or public relations is preferred.
• Proficiency with Microsoft Office applications is preferred.

Responsibilities

• Greet the public, patients, and families and collect demographic and financial information for all patient types.
• Handle customer service issues in a courteous, professional manner and address inquiries to resolution.
• Ensure all registration paperwork is accurate and complete.
• Assist in training new hires and support ongoing staff development.
• Collect required patient fees and support daily admissions operations.
• Maintain flexibility to work varied shifts, including weekends, holidays, and on-call as needed.

Skills

Verbal & written communication

Time management

Multitasking

Customer service

Process improvement

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Highlands Medical Center, part of the Huntsville Hospital Health System, seeks a patient access professional to greet patients, gather demographics and financial information, and resolve service issues. The role emphasizes accurate registration, fee collection, and daily operational support in a fast-paced hospital setting.

Responsibilities include training new staff, process improvement initiatives, and maintaining flexible scheduling to cover evenings, weekends, and holidays as needed.