Patient Services Pro - Training, Growth & Tuition

Huntsville Hospital; Madison (AL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Tuition assistance

Employee discounts

On-site employee health clinic

Job summary

Huntsville Hospital Health System is seeking an on-site Registration/Customer Service Associate to greet patients, enter demographic and financial data, and resolve issues with a patient-friendly approach.

Responsibilities include accuracy checks on paperwork, fee collection, and daily operations while supporting training and process improvements. Flexibility for shifts, weekends, and on-call is required.

Qualifications

• High School diploma or GED required.
• Two to three years of customer service/public relations/leadership experience preferred.
• Two to three years computer experience preferred.
• Medical record or billing experience strongly preferred.
• Ability to type 35 wpm with 90% accuracy.

Responsibilities

• Greet the public, patients, and families.
• Enter demographic and financial information for all patient types.
• Handle customer service issues in a customer-friendly manner.
• Ensure paperwork is checked for accuracy.
• Continuously enhance knowledge to train others and improve processes.
• Collect required fees from patients or authorized representatives.
• Responsible for daily operations.
• Be flexible to work alternate shifts, weekends, holidays, and on-call as needed.

Skills

Customer service

Communication

Time management

Multitasking

Team oriented

Ethics

Self discipline

Problem solving

Empathy

Persuasive

Education

High School/GED

Post-secondary education

Tools

Microsoft Office Suite

Job description

Huntsville Hospital Health System is seeking an on-site Registration/Customer Service Associate to greet patients, enter demographic and financial data, and resolve issues with a patient-friendly approach.

Responsibilities include accuracy checks on paperwork, fee collection, and daily operations while supporting training and process improvements. Flexibility for shifts, weekends, and on-call is required.