Patient Access & Registration Specialist

Alivia Health, LLC; Ponce (PR); On-site; USD 36,000 - 48,000; Full time

Job summary

Alivia Health, LLC in Ponce, PR is seeking a Patient Access Associate to support patient registration, call center, and customer service operations. The role focuses on accurate data entry, attention to detail, and timely communication with patients and prescribers.

Responsibilities include processing documentation, verifying demographics, handling inquiries by phone, and providing follow-up on complex cases to ensure smooth patient flow and service quality.

Qualifications

• High School Diploma required or equivalent.
• Data entry experience preferred.
• Proficiency in MS Excel and MS Outlook is expected.

Responsibilities

• Receive, review, and process patient and prescriber documentation to register information accurately.
• Validate patient demographic data and prescriber details, contacting parties to complete missing items.
• Answer inbound calls from patients and prescribers, resolving inquiries and issues.
• Provide timely follow-up for complex cases and unresolved issues.
• Manage administrative tasks, route calls, and maintain patient records.

Skills

Data entry

MS Excel

MS Outlook

Education

High School Diploma

Tools

MS Office

Job description

Alivia Health, LLC in Ponce, PR is seeking a Patient Access Associate to support patient registration, call center, and customer service operations. The role focuses on accurate data entry, attention to detail, and timely communication with patients and prescribers.

Responsibilities include processing documentation, verifying demographics, handling inquiries by phone, and providing follow-up on complex cases to ensure smooth patient flow and service quality.