Patient Services & Operations Manager

Alivia Health; Guaynabo (PR); On-site; USD 85,000 - 110,000; Full time

Job summary

Alivia Health is seeking a Patient Services Manager to lead the daily operations of the Call Center and Registry teams. You will supervise two supervisory roles and drive performance, service quality, and patient-centered processes across referrals and intake workflows.

You will partner with Operations, Quality, Pharmacy, and IT to optimize staffing, scheduling, and process improvements. A bachelor's degree or equivalent experience and 4–6 years in similar roles are required.

Qualifications

• Bachelor's degree or relevant experience is required.
• 4 to 6 years of experience in similar functions.
• Strong leadership and people-management skills.
• Ability to analyze performance data and implement practical actions.

Responsibilities

• Oversee daily operations of the Call Center and Registry functions, ensuring alignment with ASP standards.
• Provide direct supervision to the Call Center and Registry Supervisors.
• Ensure teams meet productivity, service level, quality and turnaround-time standards.
• Monitor performance and develop action plans with supervisors to improve results.
• Oversee patient communications, intake workflows, and medication refill processes.
• Collaborate with other operations teams and stakeholders to ensure timely referrals.

Skills

Leadership

Call center operations

Data analysis

Communication

Education

Bachelor's degree or relevant experience

Tools

CPR+ Pharmacy System

Job description

Alivia Health is seeking a Patient Services Manager to lead the daily operations of the Call Center and Registry teams. You will supervise two supervisory roles and drive performance, service quality, and patient-centered processes across referrals and intake workflows.

You will partner with Operations, Quality, Pharmacy, and IT to optimize staffing, scheduling, and process improvements. A bachelor's degree or equivalent experience and 4–6 years in similar roles are required.