Patient Access & Registration Specialist

ProMedica; Noble Township (OH); On-site; USD 22,000 - 28,000; Full time

Job summary

ProMedica Defiance Regional Hospital is seeking a Patient Registration Specialist II to register and pre-register patients, verify insurance, and collect payments at the point of service. You will answer inquiries from patients, visitors, and staff and assist with guiding patients to appointment locations when needed.

The role requires proficiency in Epic and related systems, strong customer service, and a commitment to accuracy and privacy in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent required.
• 1 year of experience within ProMedica Patient Access.
• Must pass basic skills test with a minimum score of 80%.
• Excellent communication, customer service, and interpersonal skills in a fast-paced environment.

Responsibilities

• Register/pre-register patients and collect payments.
• Verify insurance benefits and determine copay/coinsurance.
• Answer questions from patients, visitors, and staff; direct as needed.
• Navigate Epic and Recondo systems and other payer portals as required.
• Shadow Revenue Cycle areas for 4–8 hours annually.

Skills

Communication

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Tools

Epic Systems

Recondo

Job description

ProMedica Defiance Regional Hospital is seeking a Patient Registration Specialist II to register and pre-register patients, verify insurance, and collect payments at the point of service. You will answer inquiries from patients, visitors, and staff and assist with guiding patients to appointment locations when needed.

The role requires proficiency in Epic and related systems, strong customer service, and a commitment to accuracy and privacy in a fast-paced healthcare setting.