Patient Access & Registration Specialist

Schoolcraft Memorial Hospital; Manistique (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Schoolcraft Memorial Hospital in Manistique, MI is seeking a patient access representative to greet patients and gather information, ensuring accurate registration and billing readiness. You will verify insurance, benefits, and eligibility, and support the revenue cycle processes.

The role requires strong customer service, ability to work with the public, and familiarity with office equipment and a flexible schedule, including weekends or holidays.

Qualifications

• High school diploma or equivalent.
• Experience with customer service preferred.
• Willingness to perform switchboard, filing, and admitting of patients into the computer software system.
• Must be willing to work a flexible schedule which may include weekends and/or holidays.
• Heartsaver CPR Certified (obtain upon employment)

Responsibilities

• Register outpatients in the order they arrive, making sure all orders have physicians signature and diagnosis.
• Cerner/Revenue Cycle queues to correct and verify insurance and demographic information.
• Issue IMM Form to inpatient Medicare Patient and MOON form to outpatient Medicare Patient.
• Register emergency room patients.
• Register referral lab slips in a timely manner and get the information to the lab so they can process specimen.
• Notify nurses that there is a patient that needs to be seen for triage.
• When appropriate make sure that the HIPAA privacy consent is signed, dated and witnessed and a copy given to medical records.
• Make sure that the consent for treatment is signed, dated and witnessed for each patient.
• Make sure that each authorization for services from a physician’s office is accurate, complete and if a prior-authorization is required.
• Route all outside orders to PA/CS office.
• Puts the correct insurance plan(s) in each admission and verifies that the patient’s contract number is correct.
• Scan Insurance card into EMR.
• Updates patient information each time a patient is seen at SMH.
• Check phone number, address, etc. for accuracy.
• Gets all important information when patient is admitted for an accident or for follow-up to an accident.
• Maintain files of outpatient information sheets and documentation.
• Originals - Medical records basket
• Departmental Copy - Send with patient to department
• Input outpatient account for employee physicals by client bill.
• Registers MCF (Medical Care Facility) patients as client bill, unless insurance is provided.
• Able to operate the ABN system and inputs the ABN information correctly and completely when needed during registration process.
• Work with the Patient Financial Counselor to assist patients if necessary.
• Work assigned holiday in rotation with other Business Office staff.
• Demonstrate appropriateness in meeting objectives in age-specifics.
• Collect co-pays on specialty clinic visits, receipt, and run report at end of shift.
• Train co-workers when needed.
• Assume door screener duties as needed.
• Performs other duties as assigned.

Skills

Customer service

Office equipment

Computer skills

Flexible schedule

Education

High school diploma or equivalent

Tools

Cerner

ABN system

Job description

Schoolcraft Memorial Hospital in Manistique, MI is seeking a patient access representative to greet patients and gather information, ensuring accurate registration and billing readiness. You will verify insurance, benefits, and eligibility, and support the revenue cycle processes.

The role requires strong customer service, ability to work with the public, and familiarity with office equipment and a flexible schedule, including weekends or holidays.