Patient Access & Registration Specialist

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital; Lake Forest (IL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) matching

Medical coverage, dental, vision

Life insurance

PTO and holidays

Job summary

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital is seeking a Patient Service Representative for the Lake Forest campus. This full-time role (40 hours weekly) operates Monday through Friday, 8:30am-5:00pm, processing patient check-ins, registrations, and payments with a focus on excellent customer service.

Qualified candidates have a high school diploma or GED and 0–2 years in customer service; a Bachelor's degree is preferred.

Qualifications

• High school diploma or GED equivalent.
• 0–2 years’ experience in a customer service position.
• Bachelor’s degree preferred; healthcare experience a plus.
• Working knowledge of medical terminology; bilingual candidates encouraged.

Responsibilities

• Greet and assist patients and guests on arrival.
• Check-in/out patients and handle registration.
• Verify patient demographics and insurance information.
• Collect co-payments and process payments.
• Provide exceptional customer service and support to patients and visitors.

Skills

Customer service

Medical terminology

Bilingual

Multitasking

Education

Bachelor's degree

Job description

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital is seeking a Patient Service Representative for the Lake Forest campus. This full-time role (40 hours weekly) operates Monday through Friday, 8:30am-5:00pm, processing patient check-ins, registrations, and payments with a focus on excellent customer service.

Qualified candidates have a high school diploma or GED and 0–2 years in customer service; a Bachelor's degree is preferred.