Patient Access & Registration Specialist

Kaiser Permanente; Kula (HI); On-site; USD 42,000 - 54,000; Full time

Job summary

Kaiser Permanente in Hawaii seeks a Patient Access Services Clerk to handle patient registration, front-desk reception, insurance verification, and financial counseling coordination. You will greet patients, collect data, verify eligibility, and support smooth hospital workflow.

This full‑time on‑site role requires strong customer service, accurate data entry, cash handling, and clear communication with patients, families, and staff; experience in health care front office is preferred.

Qualifications

• Previous office/clerical experience.
• Demonstrated knowledge of and skill in customer service, oral communication, and written communication.
• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
• Reading, writing, speaking and understanding English.
• Training/giving and receiving instructions.
• Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.

Responsibilities

• Greets patients, referring them to appropriate areas of hospital, clinic, or department.
• Alerts medical staff in event of patients with emergent medical problem(s).
• Interviews patient/patient representative(s) and obtains patient data and verifies insurance coverage; obtains demographic and insurance information; obtains medical record number from master patient index if none available.
• Utilizes managed care and other insurance eligibility programs including payor web sites for determining eligibility and coverage, admission notification, and authorization requirements.
• Establishes patient financial class type at point of registration; obtains necessary insurance information; ensures appropriate forms are completed/initiated/routed; photocopies insurance cards, etc.
• Registers patients in KPHealthConnect; enters accurate demographic, financial class, and insurance information; makes revisions to systems database immediately as errors are recognized to ensure database accuracy; documents financial obligations of patients in the appropriate fields in the computer system.
• Processes direct, urgent admissions and coordinates with Nursing Supervisor. Contacts physician for/or receives admitting orders and diagnosis for admission of patient. Creates account for impending admission.
• Communicates deposit requirements to patients and families and documents in KP HealthConnect; refers patients to financial counseling assistance as appropriate.
• Initiates and completes all necessary admitting forms and obtains required signatures in a timely manner; provides explanation for clear understanding; adheres to federal and state regulations, such as Medicare Secondary Payor Questionnaire (MSPQ), during registration process; explains required form.
• Collects cash, check or credit card payments for collectible services; verifies checks have accurate and current information; ensures valid authorization for all credit card payments; validates checks and credit slips; issues receipts; refunds customers for overpayment of services within authorized limits; obtains all appropriate documents and signatures.

Skills

Customer service

Oral communication

Written communication

English language

Attention to detail

Mathematical ability

Education

High school diploma GED or equivalent

Tools

Word processing

Spreadsheet

Database PC applications

Job description

Kaiser Permanente in Hawaii seeks a Patient Access Services Clerk to handle patient registration, front-desk reception, insurance verification, and financial counseling coordination. You will greet patients, collect data, verify eligibility, and support smooth hospital workflow.

This full‑time on‑site role requires strong customer service, accurate data entry, cash handling, and clear communication with patients, families, and staff; experience in health care front office is preferred.