Patient Access Training Specialist - Guest Registration

Hawaii Pacific Health; Honolulu (HI); On-site; USD 94,572,000 - 118,281,000; Full time

Job summary

Hawai'i Pacific Health seeks a Patient Access Training Specialist to train entry level staff in scheduling, registration, charge capture and payment posting. You will design programs around Revenue Cycle front-end functions and ensure quality guest experiences across patient services.

The role emphasizes needs analysis, instructional design and adult learning principles, with EPIC system training (Cadence, Prelude, Resolute) and related policies and procedures.

Qualifications

• Associate degree or higher in a related field with training experience.
• Two years experience in patient access, clinic administration, revenue cycle or training.
• Experience with needs analysis, instructional design and adult learning principles.

Responsibilities

• Train entry level staff in Revenue Cycle front-end functions (scheduling, registration, charge capture, payment posting).
• Develop and deliver training on processes, policies, procedures and systems (EPIC).
• Ensure high quality guest experience through effective staff development.

Skills

Needs analysis

Instructional design

Adult learning principles

Training programs

Communication skills

Education

Associate degree or higher

Tools

EPIC

Cadence

Prelude

Resolute

Job description

Hawai'i Pacific Health is a not-for-profit health care network with over 70 locations statewide including medical centers, clinics, physicians and other caregivers serving Hawai'i and the Pacific Region with high quality, compassionate care. Its four medical centers - Kapi'olani, Pali Momi, Straub and Wilcox - specialize in innovative programs in women’s health, pediatric care, cardiovascular services, cancer care, bone and joint services and more. Hawai'i Pacific Health is recognized nationally for its excellence in patient care and the use of electronic health records to improve quality and patient safety.

The Guest Registration department provides high quality customer care to patients by facilitating efficient and helpful registration service. We provide assistance to external and internal customers by obtaining patient personal, financial and insurance information during the registration process. Our friendly staff also assists with the coordination of bed assignments and the completion of preliminary authorization and verification for incoming patients to ensure a quality guest experience.

If you are dynamic and engaging, you can provide educational support to Guest Registration department and help to uphold Hawai‘i Pacific Health’s administrative and fiscal management excellence. As the Patient Access Training Specialist, you will be responsible for the training of entry level staff in programs associated with Revenue Cycle related front-end functions such as scheduling, registration, charge capture and payment posting. The scope of this training includes process, policies, procedures and systems (such as EPIC). We are looking for someone detail-oriented, with excellent communication skills and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: First Insurance Center

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

Pay Range: 33.02 - 41.28 USD per hour

Category: Administrative

Minimum Qualifications: Associate Degree in Business Administration/Business systems, Instructional/Curriculum Design, Management, or related field or an equivalent combination of education, training and experience. Two (2) years experience in patient access, clinic administration, revenue cycle or training. Previous experience and knowledge in needs analysis, instructional design and development, adult learning principals, training programs desired.

Preferred Qualifications: Health Care Financial Management Association CMPA certification or Instructional Design certification. Knowledge of EPIC Enterprise Suite system applications, including Cadence, Prelude and Resolute. Knowledge of patient accounting processes: registration, charge capture, billing, collections, etc.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.