Patient Access & Registration Specialist

Knoxville Orthopaedic Clinic (KOC); Knoxville (TN); On-site; USD 21,000 - 25,000; Full time

Job summary

Knoxville Orthopaedic Clinic (KOC) seeks a friendly Patient Registration Team Member to join our Revenue Cycle team at our West location. You will be the first contact for patients, handling check-in, data verification, and payments while ensuring a smooth clinic flow.

The ideal candidate is detail-oriented, professional, and able to multitask in a fast-paced healthcare setting, delivering excellent service and protecting patient confidentiality.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, patient access, medical registration, or front-office operations preferred.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Professional and compassionate approach with patients and families.
• Ability to multitask in a fast-paced environment.
• Basic computer and keyboarding skills with the ability to learn EHR and practice-management systems.
• Ability to handle confidential patient and financial information.

Responsibilities

• Greet and assist patients and visitors in a friendly, professional manner.
• Complete patient check-in and registration accurately and efficiently.
• Verify and update patient demographics, contact, insurance, and billing data.
• Obtain and scan identification, insurance cards, referrals, authorizations, consent forms, and other required documentation.
• Verify insurance eligibility and identify coverage or registration concerns.
• Collect co-pays, self-pay deposits, outstanding balances, and other patient payments.
• Answer patient questions related to registration, appointments, forms, payments, and general clinic processes.
• Work closely with clinical and Revenue Cycle Team Members to support efficient patient flow.
• Maintain accurate patient records and promptly address missing or incorrect information.
• Assist with appointment changes, cancellations, rescheduling, and other patient-access needs as assigned.
• Protect patient confidentiality and comply with HIPAA, privacy, payment-handling, and KOC policies and procedures.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Multitasking

Education

High school diploma or equivalent

Tools

NextGen/EHR systems

Job description

Knoxville Orthopaedic Clinic (KOC) seeks a friendly Patient Registration Team Member to join our Revenue Cycle team at our West location. You will be the first contact for patients, handling check-in, data verification, and payments while ensuring a smooth clinic flow.

The ideal candidate is detail-oriented, professional, and able to multitask in a fast-paced healthcare setting, delivering excellent service and protecting patient confidentiality.