Patient Access & Registration Specialist

Knoxville Orthopaedic Clinic (KOC); Powell (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Knoxville Orthopaedic Clinic (KOC) is seeking a friendly, detail-oriented Patient Registration Team Member to join our Revenue Cycle team at our Powell location. This role greets patients, handles check-in, verifies demographics and insurance, collects payments, and supports clinic flow to ensure a smooth experience.

The ideal candidate is professional, dependable, and comfortable in a fast-paced healthcare setting, delivering excellent customer service to patients and families.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, patient access, medical registration, front-office operations, or another detail-oriented service environment preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent verbal and written communication skills.
• Professional and compassionate approach when working with patients, families, providers, and team members.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Basic computer and keyboarding skills with the ability to learn electronic health record and practice-management systems.
• Ability to handle confidential patient and financial information appropriately.

Responsibilities

• Greet and assist patients and visitors in a friendly, professional manner.
• Complete patient check-in and registration accurately and efficiently.
• Verify and update patient demographic, contact, insurance, and billing information.
• Obtain and scan identification, insurance cards, referrals, authorizations, consent forms, and other required documentation.
• Verify insurance eligibility and identify coverage or registration concerns.
• Collect co-pays, self-pay deposits, outstanding balances, and other patient payments.
• Answer patient questions related to registration, appointments, forms, payments, and general clinic processes.
• Work closely with clinical and Revenue Cycle Team Members to support efficient patient flow.
• Maintain accurate patient records and promptly address missing or incorrect information.
• Assist with appointment changes, cancellations, rescheduling, and other patient-access needs as assigned.
• Protect patient confidentiality and comply with HIPAA, privacy, payment-handling, and KOC policies and procedures.

Skills

Customer service

Patient access

Medical registration

Front-office operations

Attention to detail

Verbal communication

Written communication

Confidential data handling

Education

High school diploma or equivalent

Tools

Electronic health record systems

Practice-management software

Job description

Knoxville Orthopaedic Clinic (KOC) is seeking a friendly, detail-oriented Patient Registration Team Member to join our Revenue Cycle team at our Powell location. This role greets patients, handles check-in, verifies demographics and insurance, collects payments, and supports clinic flow to ensure a smooth experience.

The ideal candidate is professional, dependable, and comfortable in a fast-paced healthcare setting, delivering excellent customer service to patients and families.