Patient Registration Specialist - KOC West

Knoxville Orthopaedic Clinic (KOC); Knoxville (TN); On-site; USD 21,000 - 25,000; Full time

Job summary

Knoxville Orthopaedic Clinic (KOC) seeks a friendly Patient Registration Team Member to join our Revenue Cycle team at our West location. You will be the first contact for patients, handling check-in, data verification, and payments while ensuring a smooth clinic flow.

The ideal candidate is detail-oriented, professional, and able to multitask in a fast-paced healthcare setting, delivering excellent service and protecting patient confidentiality.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, patient access, medical registration, or front-office operations preferred.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Professional and compassionate approach with patients and families.
• Ability to multitask in a fast-paced environment.
• Basic computer and keyboarding skills with the ability to learn EHR and practice-management systems.
• Ability to handle confidential patient and financial information.

Responsibilities

• Greet and assist patients and visitors in a friendly, professional manner.
• Complete patient check-in and registration accurately and efficiently.
• Verify and update patient demographics, contact, insurance, and billing data.
• Obtain and scan identification, insurance cards, referrals, authorizations, consent forms, and other required documentation.
• Verify insurance eligibility and identify coverage or registration concerns.
• Collect co-pays, self-pay deposits, outstanding balances, and other patient payments.
• Answer patient questions related to registration, appointments, forms, payments, and general clinic processes.
• Work closely with clinical and Revenue Cycle Team Members to support efficient patient flow.
• Maintain accurate patient records and promptly address missing or incorrect information.
• Assist with appointment changes, cancellations, rescheduling, and other patient-access needs as assigned.
• Protect patient confidentiality and comply with HIPAA, privacy, payment-handling, and KOC policies and procedures.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Multitasking

Education

High school diploma or equivalent

Tools

NextGen/EHR systems

Job description

• Location 260 Fort Sanders West Blvd,Knoxville, TN, 37922,United States
• Employee Type Non-Exempt FT

Contact information

• Name Rhiley Cupp
• Email [e-mail]

Description

Knoxville Orthopaedic Clinic (KOC) is seeking a friendly, detail-oriented Patient Registration Team Member to join our Revenue Cycle team at our West location . This position plays an important role in creating a positive patient experience from the moment a patient arrives.

As a Patient Registration Team Member, you will serve as one of the first points of contact for our patients and families. You will be responsible for completing patient check-in, verifying demographic and insurance information, collecting required documentation and payments, and helping ensure an efficient flow throughout the clinic.

The ideal candidate is professional, dependable, organized, and comfortable working in a fast-paced healthcare environment while providing excellent customer service.

What You'll Do

Greet and assist patients and visitors in a friendly, professional manner.

Complete patient check-in and registration accurately and efficiently.

Verify and update patient demographic, contact, insurance, and billing information.

Obtain and scan identification, insurance cards, referrals, authorizations, consent forms, and other required documentation.

Verify insurance eligibility and identify coverage or registration concerns.

Collect co-pays, self-pay deposits, outstanding balances, and other patient payments.

Answer patient questions related to registration, appointments, forms, payments, and general clinic processes.

Work closely with clinical and Revenue Cycle Team Members to support efficient patient flow.

Maintain accurate patient records and promptly address missing or incorrect information.

Assist with appointment changes, cancellations, rescheduling, and other patient-access needs as assigned.

Protect patient confidentiality and comply with HIPAA, privacy, payment-handling, and KOC policies and procedures.

What We're Looking For

High school diploma or equivalent required.

Previous experience in customer service, patient access, medical registration, front-office operations, or another detail-oriented service environment preferred.

Strong attention to detail and commitment to accuracy.

Excellent verbal and written communication skills.

Professional and compassionate approach when working with patients, families, providers, and fellow Team Members.

Ability to multitask and prioritize responsibilities in a fast-paced environment.

Basic computer and keyboarding skills with the ability to learn electronic health record and practice-management systems.

Ability to handle confidential patient and financial information appropriately.

Preferred Experience

Previous experience in a medical office, orthopaedic practice, patient registration, or other healthcare setting is preferred. Experience with insurance eligibility, referrals, patient payments, or NextGen or a similar electronic health record system is a plus.

Join the KOC Team

At Knoxville Orthopaedic Clinic , our Team Members play an important role in providing an exceptional experience for every patient we serve.

Knoxville Orthopaedic Clinic is an Equal Employment Opportunity (EEO) employer. We are committed to providing a positive work environment where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.