Patient Access & Registration Specialist

OrthoIndy Northwest; Indianapolis (IN); On-site; USD 22,000 - 28,000; Full time

Job summary

OrthoIndy Hospital Indianapolis seeks a Hospital Admissions Clerk I to support patient registration, scheduling, and insurance coordination in a fast-paced setting. You’ll answer phones, collect payments, verify authorizations, and ensure paperwork is complete for imaging, surgeries, and other services.

This role requires attention to detail, strong communication, and the ability to multi-task across multiple systems. Shift: Monday–Friday, 10:30am–7:00pm, in-person at OIH Admissions.

Qualifications

• High school diploma or GED required.
• Exceptional verbal and written communication skills and high level of accuracy and attention to detail.
• 1-2 years of patient registration experience preferred.

Responsibilities

• Pre-registers and registers patients for all hospital services including surgeries, injections, and imaging services.
• Verifies authorizations for services using Athena for confirmation.
• Ensures all paperwork, consents, screeners for imaging services, and release forms are completed, signed, and scanned.
• Verifies insurances and coverage within our network using online tools and the provided insurance grid.
• Collects and applies patient payments and makes bank deposits as needed.
• Understand ABN processes and issue ABNs for hospital services including LAB accounts.
• Answers incoming calls and returns voicemails promptly.
• Communicates with Support Services for insurance changes and diagnosis code verification; updates Moxee as needed.
• Checks Medicaid eligibility for hospital services at preregistration and registration.
• Directs patients’ families and visitors to appropriate areas and coordinates with physicians.

Skills

Attention to detail

Verbal and written communication

Multi-tasking

Education

High school diploma/GED

Tools

ADP

Athena

OrthoTalent

Meditech

Microsoft Office

Insurance systems

Job description

OrthoIndy Hospital Indianapolis seeks a Hospital Admissions Clerk I to support patient registration, scheduling, and insurance coordination in a fast-paced setting. You’ll answer phones, collect payments, verify authorizations, and ensure paperwork is complete for imaging, surgeries, and other services.

This role requires attention to detail, strong communication, and the ability to multi-task across multiple systems. Shift: Monday–Friday, 10:30am–7:00pm, in-person at OIH Admissions.