Patient Access & Registration Specialist

Huntsville Memorial Hospital; Huntsville (TX); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & V

Retirement Plan

Life Insurance

Paid Time Off

Short/Long Disability

Training & Development

Wellness Resources

Job summary

Huntsville Memorial Hospital is seeking a Registrar to manage patient registration, scheduling, insurance eligibility checks, and authorization processes. You will be the first contact for patients and providers, ensuring accurate demographics and timely handoffs to clinical care.

The role emphasizes safeguarding patient safety, EMTALA compliance in the ER when applicable, and accurate billing data to support the revenue cycle.

Qualifications

• Education: High school diploma or GED required.
• Experience: Prior hospital or physician practice experience preferred.
• Required Skills: Excellent computer skills, oral and written communication and customer service skills.

Responsibilities

• Completes registration and scheduling processes according to established protocol, ensuring the integrity of the patient’s clinical record.
• Meets standards for customer service, registration accuracy, productivity and upfront collection goals.
• Researches scheduled appointment log for 3 days out to ensure appropriate insurance documentation, eligibility and verification, completion of referral and/or authorization requirements, and notification to patient of patient portion due at time of service.
• Promotes a culture of safety through proper identification, proper reporting, documentation and prevention of medical errors in a non-punitive environment.
• Follows the appropriate check in process to electronically date/time stamp patient arrival and departure/handoff times.
• Assists patient in registering for and utilization of the Patient Portal to ensure compliance with Meaningful Use.
• Documents thoroughly and accurately. Flags patient accounts as necessary for collection of past due balances, incorrect demographics, and other critical notifications as needed.
• Utilizes payer websites and/or eligibility interface for eligibility and benefit detail, and assigns insurance plans according to validated results.
• Performs and documents pre-certification/authorization at time of service for all registrations in compliance with payer requirements.
• Discusses Coordination of Benefits with patient. Confirms primary payer and records order of payers correctly within the registration profile.
• Explains registration forms to the expressed understanding of the patient and obtains the signature of the patient or authorized individual in compliance with state and federal guidelines.
• Completes Medical Necessity screening as required by Medicare for outpatient diagnostic services.
• Calculates patient’s share of cost and performs point of service collection in accordance with upfront collection policy and procedure.
• Maintains cash drawer in accordance with established procedures.

Skills

Excellent computer skills

Oral and written communication

Customer service skills

Education

High school diploma or GED

Job description

Huntsville Memorial Hospital is seeking a Registrar to manage patient registration, scheduling, insurance eligibility checks, and authorization processes. You will be the first contact for patients and providers, ensuring accurate demographics and timely handoffs to clinical care.

The role emphasizes safeguarding patient safety, EMTALA compliance in the ER when applicable, and accurate billing data to support the revenue cycle.