Patient Access & Registration Specialist

AdventHealth; Florida; On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave (4 weeks)

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Mount Dora, Florida, is seeking a full-time patient registration support role. The position emphasizes accurate data collection, verification of insurance eligibility, and delivering exceptional patient experience while coordinating with workers’ comp and corporate accounts.

The role requires strong communication skills, proficiency with EMR systems, and the ability to multi-task in a fast-paced healthcare setting. Competitive benefits and a day-time schedule are offered.

Qualifications

• Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements.
• Ability to operate a computer, copier, fax, and scanner.
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds.
• Ability to request and collect co-pays and outstanding balances.
• Demonstrates exceptional customer service/patient experience skills.
• Aptitude for strong organizational skills, ability to multi-task.
• Ability to work with people of various backgrounds.
• Ability to meet departmental goals and objectives.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Working knowledge of EMR systems.
• Phlebotomy skills (Preferred).
• Knowledge of employee health clinic environment (Preferred).
• Previous use of an EMR (Preferred).
• General knowledge of medical terminology, coding/billing (Preferred).

Responsibilities

• Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel.
• Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
• Drives customer service initiatives by creating and owning the patient experience.
• Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously.
• Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data.
• Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration.
• Obtains client information for worker’s comp and corporate accounts, and verifies authorization and service(s) requested.
• Verifies insurance eligibility and determines accurate up-front collection amount.

Skills

Communication

Computer literacy

Interpersonal skills

Cash handling

Customer service

Organizational skills

Diversity awareness

Goal orientation

MS Office

EMR systems

Phlebotomy

Healthcare environment

EMR experience

Medical terminology

Education

High School Grad or Equiv

Cardiopulmonary Resuscitation (CPR)

Tools

MS Office

EMR systems

Job description

AdventHealth in Mount Dora, Florida, is seeking a full-time patient registration support role. The position emphasizes accurate data collection, verification of insurance eligibility, and delivering exceptional patient experience while coordinating with workers’ comp and corporate accounts.

The role requires strong communication skills, proficiency with EMR systems, and the ability to multi-task in a fast-paced healthcare setting. Competitive benefits and a day-time schedule are offered.