Patient Access & Registration Specialist

University Hospitals Pain Management; Elyria, Northern (OH, KY); Hybrid; USD 42,000 - 48,000; Full time

Job summary

University Hospitals Pain Management is seeking a Patient Access Representative to greet patients and verify demographics, insurance, and payment information, supporting scheduling and patient flow. This role directly impacts the patient experience and revenue cycle by ensuring accurate registrations and smooth check-in/out.

You will work with care teams, assist with MyChart enrollment, and handle EPIC workqueues while maintaining PHI confidentiality and upholding UH policies.

Qualifications

• Ability to accurately collect and update patient demographics, insurance and payment information.
• Strong customer service and communication with patients and families.
• Familiarity with EPIC workqueues and inbasket messages.

Responsibilities

• Check patients in and out for medical visits.
• Answer the phone to address patient inquiries and scheduling.
• Assist patients with enrolling and utilizing MyChart.
• Enter, update and validate patient demographic, insurance and financial information.
• Communicate information and important details to other medical care team.
• May contact insurance companies regarding coverage, preapprovals, billing and other issues.
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workqueues, worklists and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC.
• Resource for new hire orientation and training.
• Identifies and recommends process improvements, projects and workflows.
• Exceeds team productivity and quality standards.
• In certain work environments, may be cross-trained to function as a Provider Administrative Assistant.
• May schedule surgical procedures.

Job description

University Hospitals Pain Management is seeking a Patient Access Representative to greet patients and verify demographics, insurance, and payment information, supporting scheduling and patient flow. This role directly impacts the patient experience and revenue cycle by ensuring accurate registrations and smooth check-in/out.

You will work with care teams, assist with MyChart enrollment, and handle EPIC workqueues while maintaining PHI confidentiality and upholding UH policies.