Patient Access & Registration Specialist

Avala; Covington (VA); On-site; USD 32,000 - 46,000; Full time

Job summary

Avala in Covington, VA seeks a Patient Access Representative to collect patient demographics and insurance details during interviews, both in person and by phone. You will complete registrations, obtain signatures for treatment authorization, ABN, and MSP questionnaires, and scan documents into the CPSI system.

The role requires friendly, accurate data entry, the ability to explain forms to patients, and timely collection of balances due.

Qualifications

• Must have high school diploma and relevant regulatory awareness.
• Minimum 2 years of patient registration or front-desk experience.
• Strong communication skills in English and basic computer literacy.

Responsibilities

• Register patients and collect accurate demographics and insurance information.
• Explain forms (Authorization for Treatment, ABN, MSP) and obtain signatures.
• Pre-register patients, verify information, and inform about estimated balances due.
• Handle high call volumes and route calls to the appropriate department.
• Balance daily receipts and ensure compliant documentation.

Skills

English communication

Computer literacy

Education

High school diploma

Job description

Avala in Covington, VA seeks a Patient Access Representative to collect patient demographics and insurance details during interviews, both in person and by phone. You will complete registrations, obtain signatures for treatment authorization, ABN, and MSP questionnaires, and scan documents into the CPSI system.

The role requires friendly, accurate data entry, the ability to explain forms to patients, and timely collection of balances due.