Patient Access & Registration Specialist

Avala; Covington (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

Avala in Covington, LA is seeking a Patient Access Representative to manage patient demographics, insurance verification, and pre-registration tasks in the Hand Therapy department. The role includes collecting co-payments, obtaining signatures on authorization forms, and ensuring accurate documentation in Cerner.

Candidates should handle high call volumes with professionalism and maintain patient confidentiality.

Qualifications

• High school diploma or equivalent required.
• Experience in medical front desk preferred.
• Ability to explain forms to patients and collect signatures.

Responsibilities

• Obtain accurate patient demographics and insurance information during interviews.
• Verify insurance coverage and benefits prior to appointments.
• Process registrations and collect signatures on required forms.
• Post payments and discuss balances with patients.
• Schedule and reschedule therapy appointments.
• Assist with prior authorizations and tracking therapy caps.
• Scan documents into Cerner and maintain chart accuracy.

Skills

Phone etiquette

Customer service

Verbal communication

Data entry

Education

High school diploma or equivalent

Tools

Cerner

Microsoft Office

Job description

Avala in Covington, LA is seeking a Patient Access Representative to manage patient demographics, insurance verification, and pre-registration tasks in the Hand Therapy department. The role includes collecting co-payments, obtaining signatures on authorization forms, and ensuring accurate documentation in Cerner.

Candidates should handle high call volumes with professionalism and maintain patient confidentiality.