Patient Access & Registration Specialist

CHI; College Station (TX); On-site; USD 23,000 - 33,000; Full time

Job summary

St. Joseph Health in Brazos Valley is seeking a Patient Access/Registration Specialist to support front-desk operations. You will gather and verify demographics, insurance details, and billing information while aiding patients and families to ensure smooth access to care.

Responsibilities include scheduling, documentation in the EHR, and handling inquiries with professionalism, contributing to a positive patient experience within a compliant environment.

Qualifications

• High school diploma or GED at hire.
• 1 year healthcare or patient access experience preferred.
• Knowledge of patient registration procedures and health insurance payers.
• Ability to verify real-time insurance eligibility.

Responsibilities

• Perform patient registration across access points with accurate demographics.
• Verify insurance eligibility and benefits; ensure confidential documentation.
• Communicate patient financial responsibility and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support access to care.
• Identify and resolve routine registration and insurance discrepancies; escalate complex cases.
• Provide patient-facing support via phone and other approved channels.

Skills

Patient registration

Documentation

Insurance verification

Customer service

Communication skills

Education

High School Diploma

High School GED

Tools

Scheduling software

EHR systems

Job description

St. Joseph Health in Brazos Valley is seeking a Patient Access/Registration Specialist to support front-desk operations. You will gather and verify demographics, insurance details, and billing information while aiding patients and families to ensure smooth access to care.

Responsibilities include scheduling, documentation in the EHR, and handling inquiries with professionalism, contributing to a positive patient experience within a compliant environment.