Patient Access Specialist: Registration & Scheduling

St Joseph Health; Bryan (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Joseph Health in the Brazos Valley region seeks a Patient Access Specialist to register patients across hospital access points and verify demographic and insurance information. You will support scheduling, documentation, and billing workflows while delivering a positive patient experience.

The role requires understanding of insurance payers, real-time eligibility checks, and strong communication with patients and the healthcare team. On-site positions with standard hours are available.

Qualifications

• 1 year relevant experience in healthcare, patient access setting is preferred.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers and real-time eligibility verifications.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Skills

Healthcare experience

Patient registration knowledge

Insurance payer knowledge

Insurance eligibility verification

Education

High School Diploma or GED

Job description

St. Joseph Health in the Brazos Valley region seeks a Patient Access Specialist to register patients across hospital access points and verify demographic and insurance information. You will support scheduling, documentation, and billing workflows while delivering a positive patient experience.

The role requires understanding of insurance payers, real-time eligibility checks, and strong communication with patients and the healthcare team. On-site positions with standard hours are available.