Patient Access Representative

CHI; College Station (TX); On-site; USD 23,000 - 33,000; Full time

Job summary

St. Joseph Health in Brazos Valley is seeking a Patient Access/Registration Specialist to support front-desk operations. You will gather and verify demographics, insurance details, and billing information while aiding patients and families to ensure smooth access to care.

Responsibilities include scheduling, documentation in the EHR, and handling inquiries with professionalism, contributing to a positive patient experience within a compliant environment.

Qualifications

• High school diploma or GED at hire.
• 1 year healthcare or patient access experience preferred.
• Knowledge of patient registration procedures and health insurance payers.
• Ability to verify real-time insurance eligibility.

Responsibilities

• Perform patient registration across access points with accurate demographics.
• Verify insurance eligibility and benefits; ensure confidential documentation.
• Communicate patient financial responsibility and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support access to care.
• Identify and resolve routine registration and insurance discrepancies; escalate complex cases.
• Provide patient-facing support via phone and other approved channels.

Skills

Patient registration

Documentation

Insurance verification

Customer service

Communication skills

Education

High School Diploma

High School GED

Tools

Scheduling software

EHR systems

Job description

Job Summary And Responsibilities

Performs patient registration and admitting functions across assigned hospital access areas, which may include Emergency Department, main registration, admitting, and other patient access points. Gathers, verifies, and updates demographic, insurance, and account information to ensure accurate and timely patient data capture in support of patient access workflows. Utilizes multiple systems to support registration, scheduling, documentation, and inquiry processes, and identifies discrepancies or issues, escalating non-standard or complex scenarios in accordance with established procedures. Supports daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high-volume periods. Collaborates with the healthcare team and engages with patients and families to support access-related needs and a positive patient experience. Demonstrates accountability for relationship-based care, organizational mission, and core values while maintaining compliance with organizational policies, privacy standards, and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.
• None, upon hire

Where You'll Work

St. Joseph Health has been caring for the communities in and surrounding the Brazos Valley since 1936 (Bryan/College Station, Navasota, Caldwell, Madisonville (TX)). St. Joseph has a Level III Trauma Center, the first Joint Commission certified Primary Stroke Center and the first accredited Chest Pain Center in the Brazos Valley. St. Joseph Health is a leader in critical care and the largest provider of cardiovascular care in the region. As an integrated healthcare system St. Joseph Health includes a comprehensive network of over 100 employed providers including primary care physicians specialists and advanced practice clinicians. The network includes more than 30 ambulatory clinics featuring Primary Care, Express Clinics and Imaging and Diagnostic Services.

Pay Range

$17.24 - $24.35 /hour