Patient Access Representative

CHI; Bryan (TX); On-site; USD 23,000 - 33,000; Full time

Job summary

St. Joseph Health in Brazos Valley is seeking a Patient Access/Registration Specialist to perform patient registration across assigned access points, schedule and verify appointments, and support billing workflows.

You will verify demographics, insurance eligibility, collect payments where appropriate, and provide patient-facing support, contributing to a positive patient experience while ensuring compliance with privacy and regulatory requirements.

Qualifications

• High School Graduate or GED, upon hire
• 1 year relevant experience in healthcare, patient access setting preferred, with knowledge of registration procedures and health insurance payers
• Real-time insurance eligibility verifications

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic information and insurance eligibility
• Accurately scan, index, and manage patient documentation to support registration and clinical workflows
• Communicate patient financial responsibility and collect payments at the time of service
• Schedule, confirm, and revise patient appointments to support timely access to care
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate complex issues
• Provide patient-facing support via telephone and other approved channels, documenting interactions

Skills

Healthcare experience

Registration procedures

Insurance eligibility verification

Education

High School Diploma or GED

Job description

Job Summary And Responsibilities

Performs patient registration and admitting functions across assigned hospital access areas, which may include Emergency Department, main registration, admitting, and other patient access points. Gathers, verifies, and updates demographic, insurance, and account information to ensure accurate and timely patient data capture in support of patient access workflows. Utilizes multiple systems to support registration, scheduling, documentation, and inquiry processes, and identifies discrepancies or issues, escalating non-standard or complex scenarios in accordance with established procedures. Supports daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high-volume periods. Collaborates with the healthcare team and engages with patients and families to support access-related needs and a positive patient experience. Demonstrates accountability for relationship-based care, organizational mission, and core values while maintaining compliance with organizational policies, privacy standards, and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.
• None, upon hire

Where You'll Work

St. Joseph Health has been caring for the communities in and surrounding the Brazos Valley since 1936 (Bryan/College Station, Navasota, Caldwell, Madisonville (TX)). St. Joseph has a Level III Trauma Center, the first Joint Commission certified Primary Stroke Center and the first accredited Chest Pain Center in the Brazos Valley. St. Joseph Health is a leader in critical care and the largest provider of cardiovascular care in the region. As an integrated healthcare system St. Joseph Health includes a comprehensive network of over 100 employed providers including primary care physicians specialists and advanced practice clinicians. The network includes more than 30 ambulatory clinics featuring Primary Care, Express Clinics and Imaging and Diagnostic Services.

Pay Range

$17.24 - $24.35 /hour