Patient Access & Registration Specialist

Trinity Health; Brighton (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

DailyPay

Benefits day one

Full benefits package

Employer retirement match

Tuition reimbursement

Growth opportunities

Job summary

Trinity Health in Michigan is seeking a Patient Services Representative - Registration to support patient intake, insurance verification, and scheduling. The role requires attention to accuracy in demographics and eligibility, plus HIPAA compliance and cash handling responsibilities throughout daily operations.

The position offers full-time hours, day shift, and benefits from day one. Prior experience in a physician office and familiarity with managed care guidelines are preferred.

Qualifications

• High school diploma or equivalent.
• One to two years' experience in physician office setting.
• Knowledge of third-party payers and managed care guidelines preferred.
• Experience with a computerized patient management system preferred.
• Experience with online third-party payor systems preferred.

Responsibilities

• Checks patients in for a variety of appointment types following proper guidelines. Scans insurance/photo ID and updates annual Acknowledgement Form.
• Maintains proper patient demographics in the EPR/EPM.
• Maintains proper information on insurance par lists. Knowledge of when an insurance authorization is needed and where to obtain it.
• Ability to schedule/reschedule all types of appointments, gathering the proper information needed to complete it.
• Compliant with HIPAA regulations at all times.
• Collects patient co-pay and balances, posting correctly to patient's account. Able to explain to patients if necessary. Able to perform daily batch and maintain cash box.
• Checks patients out when necessary and ensuring that future appointments, procedures, labs, etc., are met.
• Balances financial collections each day.
• Answers and processes telephone calls using a multi-line phone system.
• Processes physicians consult and referral calls for providers.
• Responsible for processing/distributing incoming faxes to the appropriate department.

Skills

Oral communication

Customer service

Attention to detail

Education

High school diploma

Tools

Computerized patient management system

EPR/EPM system

Online payor systems

Job description

Trinity Health in Michigan is seeking a Patient Services Representative - Registration to support patient intake, insurance verification, and scheduling. The role requires attention to accuracy in demographics and eligibility, plus HIPAA compliance and cash handling responsibilities throughout daily operations.

The position offers full-time hours, day shift, and benefits from day one. Prior experience in a physician office and familiarity with managed care guidelines are preferred.