Patient Access & Registration Specialist

CommonSpirit Health; Bardstown (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Access Representative at Flaget Memorial Hospital in Bardstown, KY. You will register patients, verify demographics and insurance, and support scheduling and registration workflows to ensure timely access to care.

In this role, you will work with the care team to maintain privacy, accuracy, and a positive patient experience, handling inquiries and guiding patients through financial responsibilities and payment collection at the point of service.

Qualifications

• High School Diploma or GED required at hire
• 1 year relevant experience in healthcare is preferred
• Knowledge of patient registration procedures and documentation
• Knowledge of health insurance payers and real-time insurance eligibility verifications

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Skills

Customer service

Attention to detail

Regulatory/privacy awareness

Education

High School Diploma or GED

Job description

CommonSpirit Health is seeking a Patient Access Representative at Flaget Memorial Hospital in Bardstown, KY. You will register patients, verify demographics and insurance, and support scheduling and registration workflows to ensure timely access to care.

In this role, you will work with the care team to maintain privacy, accuracy, and a positive patient experience, handling inquiries and guiding patients through financial responsibilities and payment collection at the point of service.