Patient Access & Registration Specialist

RCM Holdco; American Fork (UT); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 is seeking a Patient Service Representative (Registration) to be the first point of contact for patients, ensuring fast, compassionate access to care at on-site hospital locations.

You will register patients across multiple systems, collect accurate information, and support insurance verification and cost estimates while collaborating with care teams to ensure smooth patient flow and positive experiences.

Qualifications

• Customer service experience, strong communication, and interpersonal skills.
• Ability to stay composed and professional in a fast-paced environment.
• Must be able to multitask and prioritize with high attention to detail.
• Comfort with shifting priorities based on patient needs.
• Background check, drug test, and vaccination requirements may apply.

Responsibilities

• Provide exceptional customer service and assist patients and families with check-in across multiple computer systems.
• Answer phones and gather accurate patient information quickly.
• Help ensure timely access to care by minimizing registration delays and answering questions clearly.
• Build trust with patients during stressful moments.
• Navigate insurance plans, enter demographics, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1 is seeking a Patient Service Representative (Registration) to be the first point of contact for patients, ensuring fast, compassionate access to care at on-site hospital locations.

You will register patients across multiple systems, collect accurate information, and support insurance verification and cost estimates while collaborating with care teams to ensure smooth patient flow and positive experiences.