Patient Access & Registration Specialist

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Wellness program

Comprehensive benefits package

Job summary

Presbyterian Healthcare Services is seeking a Patient Access Advocate I in Albuquerque, NM. The role focuses on primary patient registration for self-pay, government, and commercial accounts at service time for scheduled and walk-in visits.

You will verify demographics, insurance, and collect at- service liabilities while documenting in the ADT system. Excellent customer service, CARES/AIDET/EPE usage, and EPIC skills are essential for success.

Qualifications

• High school diploma/GED.
• 6 months experience in healthcare setting or 1 year customer service background.
• Pass 2 week Patient Access Academy with a passing score of 85% or higher (within 6 mos of start).
• CHAA, CHAM or other industry equivalent certification preferred.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Requires basic understanding of registration and healthcare.
• Demonstrated strong keyboarding skills, ensuring efficient data entry and documentation.
• Knowledge in Microsoft Office Products.
• EPIC proficiency test required with a 85% score at completion of the Epic Training class.

Responsibilities

• Provide exceptional patient experience for patients and families using CARES, AIDET and EPE tools.
• Addresses and attempts to resolve complaints using de-escalation techniques.
• Manage conflicts and request supervisor when needed.
• Implement PROMISE and CARES behaviors in every encounter.
• Educate patients regarding insurance benefits and liabilities.
• Ensure accounts are financially cleared at time of service through account review.

Skills

Keyboarding

Customer service

Data entry

Education

High school diploma/GED

CHAA/CHAM or equivalent certification

Tools

EPIC proficiency

Microsoft Office

Job description

Presbyterian Healthcare Services is seeking a Patient Access Advocate I in Albuquerque, NM. The role focuses on primary patient registration for self-pay, government, and commercial accounts at service time for scheduled and walk-in visits.

You will verify demographics, insurance, and collect at- service liabilities while documenting in the ADT system. Excellent customer service, CARES/AIDET/EPE usage, and EPIC skills are essential for success.