Patient Access & Registration Coordinator

Dukes Memorial Hospital; Peru (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Dukes Memorial Hospital is seeking a Registrar to support patient care by accurately capturing and verifying demographic and insurance information. The role involves scheduling procedures, securing necessary authorizations, and maintaining complete records while delivering exceptional customer service.

The Registrar will interact with patients and families, manage procedure scheduling, and ensure accurate pre-registration and documentation.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in a customer service role preferred.

Responsibilities

• Interact with patients and families to provide courteous, timely assistance.
• Regulate schedules based on procedure requirements and staffing needs.
• Register patients by collecting accurate demographic information and pre-register when applicable.
• Verify insurance eligibility and capture health insurance details; obtain necessary authorizations.
• Collect and record patient financial responsibility estimates as applicable.
• Communicate operative or appointment information to physician offices and patients.
• Maintain organized registration documents and complete patient medical records.
• Collect co-pays or deductibles and inform patients of financial obligations.
• Explain insurance requirements and resolve related questions for patients.
• Document consent forms when patients cannot sign and obtain nursing sign-off if needed.
• Ensure patient identification with armband before discharge from department.
• Answer calls and respond to inquiries with professionalism and courtesy.
• Perform other duties as assigned and maintain reliable attendance.

Skills

Interpersonal skills

Attention to detail

Customer service

Education

Medical office administration education

Tools

EHR systems

Registration software

Insurance verification tools

Job description

Dukes Memorial Hospital is seeking a Registrar to support patient care by accurately capturing and verifying demographic and insurance information. The role involves scheduling procedures, securing necessary authorizations, and maintaining complete records while delivering exceptional customer service.

The Registrar will interact with patients and families, manage procedure scheduling, and ensure accurate pre-registration and documentation.