Patient Access Registrar & Financial Counselor

Chesapeake Regional Healthcare; Chesapeake (VA); On-site; USD 36,000 - 54,000; Full time

Job summary

Chesapeake Regional Healthcare is seeking a Registrar I in the Patient Access Department. You will be the first point of contact for most patients, handling registration, insurance verification, and financial counseling to support prompt, accurate service.

You will collect demographics, verify benefits, and process payments while maintaining compliance with HIPAA and hospital policies. Team collaboration and customer-focused service are essential in this role.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience in retail or healthcare setting.
• Accurate data entry and basic computer skills; able to use Windows and multiple software applications.

Responsibilities

• Register patients for hospital services efficiently and accurately.
• Collect demographic and insurance information; verify details for accuracy.
• Coordinate benefits verification and insurance information with payer sources.
• Handle point-of-service payments and cash receipting as part of registration.
• Provide financial clearance information and refer patients to financial counseling as needed.
• Maintain confidentiality and comply with HIPAA and hospital policies.

Skills

Customer service

Data entry

Communication skills

Education

High School Diploma

Medical terminology/ICD/insurance knowledge

Tools

Windows OS

Job description

Chesapeake Regional Healthcare is seeking a Registrar I in the Patient Access Department. You will be the first point of contact for most patients, handling registration, insurance verification, and financial counseling to support prompt, accurate service.

You will collect demographics, verify benefits, and process payments while maintaining compliance with HIPAA and hospital policies. Team collaboration and customer-focused service are essential in this role.