Patient Access & Referrals Specialist: Elevate Care Access

Signature Health, Inc.; Kirtland (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k match

HealthJoy access

PTO

Federal Loan Forgiveness Program

Professional Development Support

Job summary

Signature Health, Inc. seeks a Patient Access & Referral Representative to deliver an exceptional patient experience by guiding registrations, scheduling, and coordinating transportation for appointments. You will engage with patients to ensure timely care access and accurate data capture in the EHR.

The role requires strong communication, ability to verify insurance, and collaboration with care teams. Evening hours and flexibility may be needed, with a focus on HIPAA compliance and quality

Qualifications

• High School Diploma or equivalent required.
• 1 year office, customer service, or related experience required.
• Medical office experience preferred; EPIC experience preferred.

Responsibilities

• Provide timely outreach and respond to inbound communications via phone, email, fax, and other electronic methods.
• Accurately schedule appointments and support patient engagement in medical and behavioral health services through outbound calls and electronic communications.
• Initiate and monitor third-party ride transactions, schedule patient transportation, and address related inquiries.
• Ensure all patient registration items and required data are captured accurately in the electronic health record (EHR).
• Monitor and respond to patient inquiries through MyChart, the Signature Health website, and other channels.
• Verify patient insurance coverage and communicate financial responsibility for referred services.
• Manage internal and external referral processes throughout the referral lifecycle.

Skills

Customer service

EHR experience

Bilingual (Spanish/English)

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Signature Health, Inc. seeks a Patient Access & Referral Representative to deliver an exceptional patient experience by guiding registrations, scheduling, and coordinating transportation for appointments. You will engage with patients to ensure timely care access and accurate data capture in the EHR.

The role requires strong communication, ability to verify insurance, and collaboration with care teams. Evening hours and flexibility may be needed, with a focus on HIPAA compliance and quality