Patient Access & Referrals Coordinator

Signature Health, Inc. in; Kirtland (OH); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401k match, +

HealthJoy - day 1 access

PTO

Federal Loan Forgiveness Program

Professional Development Support

Job summary

Signature Health is seeking a Patient Access & Referral Representative to deliver an exceptional patient experience from registration to scheduling and referrals. The role involves coordinating transportation, managing inquiries, and ensuring accurate data capture in the EHR.

Bilingual Spanish/English and healthcare experience are a plus. You will work in a full-time capacity with benefits including health, dental, vision, 401k match, and professional development support, along with PTO and loan

Qualifications

• High School Diploma or equivalent required.
• 1 year office, customer service, or related experience required.
• Medical office experience preferred.
• Experience in healthcare with referrals preferred.
• EPIC experience desired.

Responsibilities

• Provide timely outreach and respond to inbound communications via phone, email, fax, and other electronic methods.
• Accurately schedule appointments and support patient engagement in medical and behavioral health services through outbound calls and electronic communications.
• Initiate and monitor third-party ride transactions, schedule patient transportation, and address related inquiries.
• Ensure all patient registration items and required data are captured accurately in the EHR.
• Monitor and respond to patient inquiries through MyChart and the Signature Health website.

Skills

Customer service

Communication

Data entry

HIPAA compliance

Education

High School Diploma or equivalent

Tools

EPIC

EHR system

Job description

Signature Health is seeking a Patient Access & Referral Representative to deliver an exceptional patient experience from registration to scheduling and referrals. The role involves coordinating transportation, managing inquiries, and ensuring accurate data capture in the EHR.

Bilingual Spanish/English and healthcare experience are a plus. You will work in a full-time capacity with benefits including health, dental, vision, 401k match, and professional development support, along with PTO and loan