Patient Access & Referral Scheduler

UNC Health; Lumberton (NC); On-site; USD 23,000 - 33,000; Full time

Job summary

UNC Health Surgical Specialists at southeastern Health Mall in Lumberton, NC is looking for a Scheduling Specialist to manage physician, hospital, and outpatient referrals and coordinate patient appointments, tests, and procedures with accuracy and timeliness.

You will obtain insurance authorization, document demographics and medical information, and ensure HIPAA-compliant patient communication while maintaining thorough records and arranging follow-up care as needed.

Qualifications

• Six months to one year related experience and/or training; or equivalent combination of education and experience.
• High school diploma or GED required; higher-level degree may satisfy this requirement.

Responsibilities

• Collaborate with diagnostic and surgical areas, physician offices and hospitals to schedule appointments, tests and procedures accurately.
• Provide accurate patient information, including demographics and medical details, to ensure safety and quality care.
• Obtain accurate physician or advanced practitioner orders for all appointments, tests and procedures.
• Communicate appointment details and prep information to patients and families, upholding privacy and HIPAA.
• Ensure follow-up appointments are scheduled to discuss outcomes.
• Document appointment and test details in the medical record and update practice staff accordingly.

Skills

Patient scheduling

Insurance authorization

HIPAA compliance

Privacy and privacy regulations

Education

High school diploma or GED

Job description

UNC Health Surgical Specialists at southeastern Health Mall in Lumberton, NC is looking for a Scheduling Specialist to manage physician, hospital, and outpatient referrals and coordinate patient appointments, tests, and procedures with accuracy and timeliness.

You will obtain insurance authorization, document demographics and medical information, and ensure HIPAA-compliant patient communication while maintaining thorough records and arranging follow-up care as needed.